FAQs

What types of products do you offer?

Aura offers a curated selection of high-quality beauty and lifestyle products. Our range includes beginner-friendly makeup sets and multifunctional diaper bags designed for modern parents, as well as luxurious leather handbags that combine style with practicality.

How can I place an order?

To place an order, simply browse our website, select the desired products, and add them to your cart. Once you are ready to checkout, follow the prompts to enter your shipping information and payment details. After confirming your order, you will receive a confirmation email.

What is your return policy?

We have a 15-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags attached, and in their original packaging. Please contact us at thehouseofaura786@gmail.com to initiate a return.

How long does shipping take?

Shipping times vary based on your location. Generally, deliveries to the United States, UK, and Europe take approximately 7–15 business days, while local deliveries within India typically take 5–10 business days. Please note that these are estimated times and may vary due to factors such as customs checks.

Do you offer international shipping?

Yes, we ship worldwide. If your country is not available at checkout, please contact us for assistance at thehouseofaura786@gmail.com.

What should I do if my order is damaged or incorrect?

If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Can I exchange an item?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and place a new order once the return is accepted.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number. Please note that tracking information may take 2–5 days to update after dispatch.

What payment methods do you accept?

We accept various payment methods, including major credit cards and online payment systems. Please check our checkout page for the full list of accepted payment options.